Our Commitment
At ICCHA, we believe fashion should be designed with honesty, comfort, and everyday use in mind. Our goal is to deliver high-quality products and a transparent, trust-driven experience.
Product Quality
We're committed to thoughtfully designed fashion made for real, everyday wear. If an item doesn't match its description or arrives damaged or defective, please contact us within 48 hours of delivery and we'll make it right.
Fair Pricing
We aim to follow a clear pricing approach with no unnecessary markups, ensuring value and clarity.
Returns & Support
We currently offer same-day returns: if you'd like to return an item, please contact us via WhatsApp, phone, or email on the same day your order is delivered, and we'll guide you through the process. Items must be unused, unwashed, and returned with original tags and packaging intact.
Refunds for online payments are credited back to your original payment method within 5–7 business days of us receiving and inspecting the returned item. For Cash on Delivery orders, refunds are made via bank transfer or UPI. Sale items may have different return terms — check the product page for details.
Contact
For questions related to consumer support, reach us at: support@theiccha.com
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